Support for the purchasing solutions

"What do a good soccer referee and the successful operation of an IT landscape have in common?

They don't stand out."

Good infrastructure and professional support for procurement and SAP® SRM are characterized by the fact that you can rely on them with certainty. By applying the best practices definition and with great motivation Deutsche Business Consulting achieves this quality.

We bring our experience from many projects in the field of procurement and SAP, to ensure the operation of  SAP® SRM, catalog applications, content management and Lotus Notes systems.

Thereby we gladly support your company with our ticketing system.

Example SAP® SRM Support:

  • Service hours 09.00 - 17.00, 5 days/week.
  • Fixed number of tickets per day or fixed number of hotliners
  • Agreed topics and fixed phone number
  • Solutions for call peaks
  • Reporting incl. suggestions for improvement
  • End-user training
  • Feedback to the  procurement or SAP managers
  • Monthly reporting